Risk Management Solutions

All Altea customers receive the Essential Package free of charge. Benefits include:

• 24/7 access to medico-legal advice.
• A dedicated complaint response service.
• A news feed covering the biggest stories in your sector as they happen
• In-depth analysis and thought leadership of the latest key legal, regulatory and governance developments.
• Access to AlteaTalks, our programme of podcasts in which we analyse the hot risk management topics of the day with a guest expert in the field.

A tailored package of sector-specific services for the exclusive benefit of membership organisations, groups of specialist providers and Managing General Agents (MGAs). Benefits include access to:

• Our sector-specific thoughtful “how to” guides.
• Thought leadership and commentary on the hot topics and issues in your sector.
• Podcasts, webinars and seminars with our expert clinical panel in your sector, and
• A rolling programme of tailored medico-legal training.

Our premium paid-for package includes an initial 1:1 review with our expert team within the first 6 weeks of policy inception to assess the guidance, coaching and support package that will be of the greatest benefit to your individual business, sector and clients, followed by delivery of a tailored programme of risk management services over the course of the policy period.  Our menu of available modules currently includes:

• Our CQC safe and well-led service including governance and risk management training and reviews.
• Our policy review service.
• Effective complaints handling to support a learning culture.
• Being open and complying with your duty of candour.
• Helping your investigators deliver a gold standard incident investigation and prepare for PSIRF.
• Managing sensitive personal data – safely navigating the minefield of patient confidentiality, access to health records and GDPR.
• Our legal risk support programme covering your key medico-legal risks including effective record keeping, consent, witness statements and inquest support.

The Good Governance Review is an exclusive self-assessment tool designed to empower healthcare and social care providers to enhance their patient safety and governance standards. Available exclusively to Altea clients, this paid-for digital resource helps organisations independently identify governance ‘blind spots’, align with regulatory requirements, and foster a culture of continuous improvement.

Key Features

• Comprehensive Assessment: Evaluate your organisation against best practices across thirteen key areas, including clinical governance, risk management, and quality improvement.
• Personalised Insights: Receive a personally tailored report highlighting your strengths and opportunities for growth, along with practical recommendations for immediate implementation.
• Expert Consultation: Access a one-on-one follow-up consultation with independent experts, Advanced Clinical Solutions (ACS), to confidentially discuss your assessment results and develop a strategic plan for improvement.
• Policy templates: Access to ACS’s extensive range of policy templates, documents and how to guides, enabling you to purchase the resources that are most directly beneficial to you based on your self-assessment report.
• Progress Tracking: Monitor your advancements over time with tools that encourage regular reassessment and ongoing excellence

Why Choose The Good Governance Review?

Supporting clients to maintain high standards of governance is crucial. The Good Governance Review is based on current NHS, CQC, and Local Authority requirements and guidelines to assist organisations in delivering exceptional care to service users.

By providing access to these advanced resources, we can help our clients mitigate risks and demonstrate a commitment to their excellence.

Contact us to find out more or arrange a demo.